Automated alerts help your team stay on top of important emails by notifying them when specific reply time thresholds are not met.
You might want to use alerts to:
Catch missed emails from high-priority customers or prospects before they escalate
Monitor response times against internal or external SLAs
Stay informed when performance drops below a defined threshold
Setting up an alert
Navigate to
Settings > Goals & Alertsin your dashboard.Toggle on the alert for the goal – define how long timetoreply should wait before triggering the alert (e.g., 2 hours with no reply).
Click Update to save and activate your alert.
Once active, your users will receive live notifications in their timetoreply for Outlook/Chrome app whenever the alert conditions are met, helping your team respond faster and stay accountable.
Need help or have feedback? Get in touch with us at [email protected] — we’re happy to help!