Reporting for: The specific user/team/mailbox the report is being generated for.
Communicating with: The external contacts or domains your team is interacting with via email (e.g., clients, leads, support requests).
Alerts: Notifications or warnings triggered when certain conditions are met for example, if someone doesn’t reply to an email within a set time (SLA breach), or reply times increase.
First reply time: The time it takes to send the first reply to a new email or enquiry. It starts counting when the email is received and stops when your team sends the first response.
Reply time: The amount of time it takes for your team to respond to any email.
Priority reply time: The average time it takes to reply to contacts marked as "priority".
Email volumes: The total number of emails sent and received during the reporting period.
Threads: Email exchanges threaded together. Similar to "conversation view" in Outlook or Gmail.
Inquiries: Inbound emails from new contacts or threads that haven’t received a reply or been closed yet.
Users: The individual team members with a timetoreply account who can view data.
Teams: Groups of users organized for reporting and performance tracking like Sales, Support, or Success.
Contacts: External people or companies your team is communicating with.
Shared/Group Mailboxes: Mailboxes accessed by multiple users (like support@ or info@). timetoreply can report on performance and reply times across these shared inboxes.
Business hours: The hours and days that are considered "working hours" for your team. Reply time metrics are typically calculated based on these hours (e.g., Monday–Friday, 9am–5pm), excluding weekends or public holidays if configured.
Peak sent times
The times of day when your team sends the most emails.
Peak received times
The times of day when your team receives the most emails.
Opportunities: These are conversations (open or closed) that represent potential sales interest. Each opportunity reflects a thread where a prospect has reached out or been engaged by your team.
Deals: These represent the total number of email threads a mailbox or team member is involved in, giving visibility into all ongoing or historical sales interactions—regardless of outcome.
Need help or have feedback? Get in touch with us at [email protected] — we’re happy to help!