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How to add a shared mailbox to timetoreply lite

Shared mailboxes in Microsoft 365 don’t have passwords by default — but we’ll need one to link it to timetoreply lite.

Updated over 5 months ago

Step-by-step: Add a shared mailbox

1. Set a password for your shared mailbox

  1. Log in to your Microsoft 365 Admin portal as an admin: https://admin.microsoft.com

  2. Go to Users > Active Users

  3. Find the shared mailbox you want to add

  4. Click on it, then choose Reset password

  5. Set a temporary password and keep this tab open (you’ll need it shortly)

2. Invite the shared mailbox in timetoreply Lite

  1. In a new tab, log in to your timetoreply lite dashboard

  2. Go to Settings > Users > Invite

  3. Enter the mailbox name (e.g. “Support Team”), and email address, then click Send invite

3. Complete the authentication

  1. Open the invite in the shared mailbox and sign in using the shared mailbox email and the password you just set in step 1

Once authenticated, the mailbox will be successfully linked to your Lite account.

4. Secure your shared mailbox (optional but recommended)

To prevent the shared mailbox from being used for sign-ins outside of timetoreply:

  1. Go back to your Microsoft 365 Admin portal

  2. Select the shared mailbox again

  3. Choose Block sign-in

  4. Click Save

Need help or have feedback? Get in touch with us at [email protected] — we’re happy to help!

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